Code of Practice

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All members of the Gaming and Leisure Association of Ireland, regardless of the way in which they provide their services, abide by the following core principles:

  1. All customers must be over 18
  2. All customers must produce proof of age
  3. All staff must ensure age verification is properly undertaken
  4. Any customer found to be underage must be immediately denied further access to members’ services
  5. All staff must be properly trained to implement responsible gambling
  6. All staff must be properly trained to identify problem gambling
  7. All members must treat their customers fairly
  8. Self-exclusion policies must be made available to all customers; an up-to-date of self-excluded customers must be made available to staff
  9. Responsible gambling and self-help information must be made available at all times and to all customers
  10. Rules must be made clear to customers at all times
  11. No credit should be extended to customers
  12. Where relevant, no alcohol should be sold to customers
  13. All members must undertake all due diligence requirements as set down in the 3rd EU Money Laundering Directive
  14. All members must appoint a Money Laundering Reporting Officer
  15. All members must appoint a GLAI Code of Practice Compliance Officer
  16. All staff should be trained to monitor and report any unusual or suspicious transactions
  17. All members must be able to track and record all financial transactions undertaken by its customers
  18. All members must ensure that personal data of customers and staff is secure and is used incompliance with data protection rules
  19. A complaints process for customers must be made available
  20. Advertising of services must comply with the relevant laws and must not be directed at people under the age of 18
  21. All members must comply with health and safety requirements applicable to them
  22. All members must be tax compliant and fully audited on an annual basis
  23. All members must have an appropriate and visible management team in place
  24. All members must be equal opportunities employers

To download a copy of the GLAI Code of Practice, click here.(PDF document).

To download a copy of the Implementation Guidelines for the GLAI Code of Practice, click here. (PDF document).